Support Center
Find answers to common questions or get in touch with our support team
Request a Tutor
Frequently Asked Questions
Your module progress is automatically tracked based on your assessment results. Each module card shows your current average percentage and recent test scores. You can view detailed breakdowns by clicking "View Details" on any module card.
You can request a tutor by filling out the "Request a Tutor" form above. Simply select the module you need help with, specify the topics you're struggling with, and indicate your availability. Our team will match you with a suitable tutor within 2-3 business days.
Module averages are calculated based on the weighted scores of your assessments. Each assessment contributes a percentage to your final mark as specified in the module outline. You can view the exact calculation method for each module by clicking "View Details" on the module card.
You can update your account information by clicking on your profile picture in the top right corner and selecting "Profile". From there you can edit your personal details, change your password, or update your profile picture.
If you believe there's an error in your recorded grades, please first verify with your lecturer. If the issue persists, contact our support team using the contact information on this page and provide details of the discrepancy.
Quick Help
Phone Support
+27 21 959 6767
Mon-Fri, 8am-5pm
Email Support
moduletracker@cput.ac.za
Response within 24 hours
In-Person Support
IT Help Desk, 3rd Floor
Building 12, District Six Campus
App Guide
Dashboard Overview
View all your modules at a glance with color-coded performance indicators.
Performance Alerts
Get notified when your grades drop below 50% with tutor recommendations.
Adding Grades
Use the floating button to manually add grades if they're not automatically recorded.
Emergency Contact
Critical System Issues
For urgent technical issues preventing access to your grades:
+27 21 959 6999 (24/7)